Podcast (video): Play in new window | Download
Podcast (audio-only): Play in new window | Download
Jason’s guest this week was Tony Hsieh, CEO of Zappos and author of the soon to be released book Deliverying Happiness (June 7, 2010). Highlights of the show included 2 points of advice from Tony to entrepreneurs, a bunch of giveaways and multiple mini-guest segments.
00:03 Surprise guests include:
Brian Alvey
Don Dodge
Matt Coffin
Shel Israel
00:13 Tony Hsieh interview
- Book discussion (why, what’s in the book)
- Delivering Happiness Bus
- How to motivate employees
Ask Jason
00:19 Rob May, CEO of Backupify asks, How much focus should I place on competitors?
00:23 Don Dodge, Developer Advocate at Google asks, If you took Tony out of Zappos would Zappos be successful and follows up could Tony turn around an old company like General Motors? This is one of the things I love about Don Dodge, he’s not afraid to ask questions. This is the second time he has asked a question on the show, last question was on TWiST #10
Jason’s Shark Tank contest
00:27 Scripped, eBay for scripted content, helps producers find content
00:31 Youphonics, a tool to let musicians jam online together
00:34 Throwboy Pillows, custom pillows (winner)
The winner receives:
- One year of VPS service from PowerVPS
- One year of Email service from DNAmail (up to 10 mailboxes)
- One year of High Speed Internet from DSL Extreme
- One hour of business strategy consulting from IKANO team
- The IKANO team will provide up to one hour of strategy consulting to Startup via conference call. Jason or anyone from Mahalo/TWIST team can join if they would like. The startup can ask IKANO team for advise on any business related questions including social media, marketing, technology or general business questions and the IKANO team will provide insight and feedback. IKANO services and interacts with tens of thousands of business and can provide guidance based on our experience.
- Team
- Doug Pollei (@dougpollei)
- George Mitsopoulos (@gmitsopoulos)
- Tom Kiblin (@tomatvirtacore)
- George Naspo (@georgenaspo)
00:41 Tony Hsieh interview continued
- When Tony joined Zappos
- Zappos culture and it’s development
- Paying employees to quit
- Zappos sale to Amazon and how things have changed
- Tony’s advice to entrepreneurs
- What Tony reads
00:56 News with Lon Harris
Special thanks to our title sponsors this week: Bing and Sonos
Additional sponsors this week include: Loopt, Redpoint Ventures and Youphonics
TWiST is brought to you by our generous sponsors:
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Tags: Tony Hsieh


Since TWiST #42 I’ve been unable to get the video podcasts to sync to my iPhone. It could be my iTunes or iPhone screwing up, but it coincided with you mentioning a change in content hosting providers. It has worked flawlessly for 40 episodes. If other people are reporting the same problems, maybe you could look into it? So far I’ve had to switch to the audio version to get it into my iPhone.
I used to get the audio podcasts from iTunes, but I can’t find them anymore in iTunes, only the video ones.
I prefer the iTunes podcast to the mp3 download because I can listen to it at 2x speed.
Download is broken for, 403 access denied for:
http://vod01.netdna.com/vod/twistpodcast.twist/TWiST-Episode_45_TonyHsieh.mp4
Not coming in via iTunes (audio feed) either.
The audio only feeds are badly broken. Itunes has Twist #37, RSS has episode #9, the new site has no audio at all.
If you change to video only I can’t subscribe. It just takes too long to download.
Thanks again for giving me the opportunity to be on Shark Tank! It was a real surprise and thrill. I’ve been hooked on the show for over a month now and the fact that I got to meet you guys was fantastic!
Thanks!
Roberto Hoyos
Throwboy Founder
FYI: I downloaded the video but about 30seconds in, after the audience pan, the video is all corrupted and doesn’t work.
the audio hasn’t been updated on itunes in a few weeks either, which sucks because i like to listen at 2x speed, and you can’t do that if you download it and play it as a song