Archive for the ‘Interview’ Category

The Resumator, Non-Sexy but Buzzworthy

Friday, March 12th, 2010

I decided to go way back to one of the first callers of Ask Jason (TWiST #5), I contacted Don Charlton, Founder of The Resumator.  Don called in to ask, how do I create buzz for a non-sexy product (recap)?  It looks like Don is doing a great job and starting to create that buzz around the not so sexy product of online recruiting.

Q&A with Don Charlton:

Has the blog helped you get traction in the industry?

DC – We’re actually trying to attack blogging from a few fronts.  First, we’re going to use our Resumator blog for just product-related features. Second, my advisor (who is in the recruiting space) and I have decided to launch hireku.com (like haiku – not yet live) as a podcast resource for entrepreneurs to understand the many issues surrounding recruiting, hiring and on-boarding. This blog will of course point back to our respective services. We made this decision because we wanted to offer information under a brand that was not so clearly about self-promotion. Finally, I blog at dontreprenuer.com about my experience as an entrepreneur.

Do you think blogging about the industry versus yourself worked?

DC – It’s probably too early to know if dontrepreneur.com or hireku.com will be more valuable to growing The Resumator. When we thought about blogging for the industry, we realized that we did not yet have a solid presence in the entrepreneurial and HR community. In other words, we had not clearly identified the social hangouts of these types of people, and then engaged them in conversation. Since TWiST, we have worked to identify where out customers hang out on the Web, and are working to engage them.

Did you try hosting a local event about hiring services?

DC – Not yet. We’re just too focused on growing sales and hiring at this point.

Did you try the survey idea, to create interest?

DC – Yes, but in a different way. We surveyed our existing customers to learn more about how they came to the conclusion to use The Resumator. The feedback was overwhelmingly positive, but we did learn what we can do to make improvements. In the course of those
conversations, we were able to ask for new business, and some good leads were generated there.

So what is your purple cow?  How is Don unique?  Did you feel comfortable doing this?

DC – I feel perfectly comfortable talking about myself. Before I try to think of unique things, I guess something uncommon about me (in the tech space) is I’m black. There are few highly-visible black tech entrepreneurs that I have seen, it is something that people find interesting about me. I think my purple cow is when you meet me I am so anti-stereotype of tech entrepreneur. I want to be successful to show other black entrepreneurs this is not just for suburban or San Francisco geeks! I would also say I have a pretty good knack for writing, so I am blogging at www.dontrepreneur.com about my views on product development and entrepreneurialism. Still trying to determine what is most interesting about me, and not just uncommon.

Did you implement the referral bonus idea?

DC – Yes we have a Resumator Referral Rewards Program (R3) that will be running on our soon to be released second product: Appvite. You can sign up for the Appvite beta at www.appvite.com.

Still in Pittsburgh?

DC – Yes. While I can understand Jason’s perspective about Pittsburgh in some respects, I also feel that an emerging group of young entrepreneurs is forming here. Even from across the country, we’ve been able to secure Dropbox, Evernote, Bump, Posterous, Weebly and a
bunch of other hot startups as customers. I won’t say the social atmosphere in Pittsburgh is great (which I was alluding to when I agreed with Jason), but the support you receive from the Pittsburgh investment and tech community is wonderful.

Can you share any measurable analytics, progress since the call?

DC – Well, I will say everything is “up and to the right”. We are growing each month despite a restrained marketing budget, and we are soon to start pushing our more dollars to drive site traffic. Our retention rate is very, very high, which is good. With a few key partnerships we’re working on, and a little luck, we’ll be profitable in 2010.

It was mentioned Don that you attended an incubator program, if so what one? Can you give a brief summary of your experience?

DC – I was in the AlphaLab program (www.alphalab.org) here in Pittsburgh, which is run by Innovation Works. It does not receive the press coverage like the others, but it’s now in its fourth class and we all enjoyed the experience. I am trying to be a success story from them to put AlphaLab on the map. AlphaLab invests $25,000 in each AlphaLab company in return for 5% common stock in the company. In addition to the guidance of a great set of mentors like other
programs, you’re also connected to a very large seed stage investor in Innovation Works, which could potentially invest, and more importantly, continue to drive potential investors your way.

Is their anyway the TWiST community can help TheResumator?

DC – Spread the word about our service. If you have a startup and need to hire for just one job, it’s free to use! And if more and more people tweet about us, that will help us in the end. Heck, tell Jason we’ll put together a TWiST discount code if he can give it a brief mention or blog about it. Always selling!

An interesting point is even for sexy companies buzz is not always easy.  I am curious if anyone else has found a good technique that they’d be willing to share?  One common theme I have noticed that relates to Jason’s purple cow point, is to create a personal brand and when you have a product to launch you already have a springboard of folks to help you tweak and push the idea.

MusicTrainer Making Some Progress

Wednesday, March 10th, 2010

Brendan Miranda called in on TWiST #32 to pitch MusicTrainer a website that will teach you via video how to play different instruments.  While Brendan’s pitch wasn’t necessarily great, that can be improved, his idea Jason says is genius.  Jason and George gave great advice on how to improve and simplify his idea and even sketched up a wireframe. (recap)

I asked Brendan if he could update us on his progress and what he took away from his call in.

  • The experience with TWIST was a valuable introduction to the entrepreneur community. It has opened many doors and resources for me and the community has been supporting me with everything ranging from SEO tips, design feedback, to suggestions for my business model.
  • Being on the show has also been a great ice breaker in discussions with many people that had heard me call in.
  • Recently finished production on 20 DVD’s worth of Video Instruction.
  • The current MusicTrainer site has over 100,000 video views in the past 3 weeks.
  • Working on possible video production deals with international equipment manufacturers.
  • Site Design is almost complete just finishing up a few things. Website should soon be ready for launch. A preview can be seen here. http://bit.ly/9TLSbZ

I checked out his preview site and watched a couple videos, the production quality is very nice.  I even learned where to place my fingers in relation to the fret on an electric guitar.  Be sure to check out the instructor page I was very impressed, these guys are professional musicians who have worked with some amazing people.  I did ask if a “how to play x song” will be included and Brendan assures me it will.

I was thinking how might we help Brendan and I know the preview is incomplete but I think feedback of the current design would be beneficial.  What to you all think?  What do you like or dislike, anything you would change?

Follow-up with MacSupport

Thursday, February 25th, 2010

This is the type of follow-up I love to write, a caller calls in for advice and executes on said advice.  During TWiST #32 Francis Gulotta of MacSupport calls in to ask “How do I get customers for my service business?”.  George Naspo and Jason point out a few things that will help improve MacSupport’s overall issues.

Issues to work on:

  • Website – complete redesign
  • Logo – redesigned
  • Money Back Guarantee – now visible on homepage
  • Listening lab – Francis mentioned in his email he took the startup approach and reached out to friends and family to use and order services from there site and recorded feedback.
  • US Based Support – still needs work in my opinion, an interior page mentions they are a New York City company.
  • Capitalize on Free Support Friday’s – highly visible

Take a look at the before and after screenshots,  what do you think?

Click to enlarge

Macsupport Before Changes

Macsupport After Changes

With these changes I am happy to announce MacSupport is doing much better and gaining traction in the Mac support service business.

Positive Things Happening at Positive Atmosphere

Wednesday, February 17th, 2010

Dan O’Donnell called in on TWiST #31 to ask, how do I grow my website.  Well, I think he is succeeding, in 2 months he has increased his site’s membership by 51% and last I looked he has over 40,000 fans of his Facebook page, with some posts generating over 100 comments.  At the moment he is working on conversions from Facebook to his site.  If you have any suggestions feel free to offer help (in the comments).

In following Jason’s advice he has started interviewing authors with the help of Doug Vermeeren (The Opus Movie) who has opened the door to many of the big hitters in the space.  In seeking help from the community he has made some inroads with the YouTube community.  One example is a Sumtruth a community member that has over 10,000 subscribers and very active at Positive Atmosphere, made this video for him.  Dan mentioned that he feels the YouTube community is often overlooked as a social network and to consider integrating it into your network.

He has also applied for a $250,000 grant from Pepsi, the “Refresh” project.  The project is based on number of votes and is held monthly, he’s currently waiting for his turn.  I urge you to check out his work and if you like what you see please give him a vote when he’s up to bat.  I’ll be sure he lets us know when he’s eligible.

This Week in Startups: Chicago Edition

Wednesday, February 3rd, 2010

How many remember this question; how do I get an Angel involved as an advisor?  I reached out to Justyn Howard to try find out if he was successful in getting advice and what else was behind the story.  It was obvious he had something in the works and through a couple emails I think you will find and interesting startup and someone who is making things happen in the Chicago area.

Q&A with Justyn

During your call you asked about how do you get an Angel involve but as an advisor, were you successful in finding anyone?

Yes, but not as my question was originally posed.   Jason helped me realize we weren’t looking for an Angel (weren’t raising cash) and weren’t looking for an Advisor (in the traditional sense), what we really needed was simply advice.   By engaging in conversations, building relationships and being genuine, I found that the advice we needed wasn’t hard to come by and it didn’t cost us anything.

It’s amazing how generous people are when it’s casual and on their time.   Some of the people I admire most have been willing to pick up the phone and lend a hand – no reason to complicate it with formalities.   I could not have gotten a meeting with many of the people I’ve spoken with if I approached them with an agenda.   Instead, I’ve focused on learning as much as I can from a distance (reading blogs, watching interviews, etc.) building casual relationships and asking for help when we really needed it.

What is the name of the company you need an adviser for?

The company is Sprout Social (www.sproutsocial.com)

How often do you speak with your informal advisors and what benefit have they been able to provide?

By keeping it loose, I’ve built a great network of informal advisors and I usually interact with at least one of them daily.  They have helped with introductions, strategy advice, product suggestions, M&A advice and everything in between.   This network is diverse in their expertise and experience, and I’m not sure we could have found all of that in one formal “advisor” – so Jason’s advice worked out really well.

Can you describe SproutSocial and where are you located?

SproutSocial is a command-center of sorts for businesses on the social web.   We started by building an awesome business-focused Twitter client, then added tools for discovering potential customers, managing social contacts, monitoring competition, managing promotions/marketing, brand monitoring, etc.

We took the best commercial tools for the social web, broken them down to the essentials and packaged them in a way that any business can immediately benefit, without the high learning curve or requiring users to spend hours a day with multiple tools.

We have a Twitter focus, but have also built in tools for Facebook, FourSquare, Yelp and for monitoring discussions across the web.   The hardest part of building Sprout Social was putting all these tools together in an elegant way, while wrapping in best practices and training the user how to effectively use social media as they use our tools.

We’re based in Chicago, which is cool – it’s easy to keep everyone working hard when it’s 2 degrees outside :)

Who are your competitors and how is SproutSocial better?

If you take some of the smaller features of Sprout Social, each may have a handful of competitors – but we’ve really been fortunate to be able to carve out a new category of software with the way everything is integrated together and the utility it provides commercial users.   We took everything businesses needed to be successful on the social web and put it into one, easy to use package.

The closest parallel people will draw is with CoTweet and Hootsuite.   Both are great communications tools, but the killer app for businesses in the social space will include many tools that go beyond messaging.   We’re focused on the Local/SMB and Mid-Market (<$500M) businesses – we really think those are the companies who will have the most exciting success stories!

Jason has often commented that he would be careful to make a company around Twitter because if it is good they will assimilate it into Twitter, are you concerned this may happen?

Twitter’s commercial team has been great to work with and they’re doing some great things to enhance the business user experience.   I think we’ll continue to find ways to collaborate with them and double-up the value to users across the board.  Lot’s of major players are making moves in the local and mid-market business space, how we ultimately fit into the equation is a chess game I’m looking forward to.

Can the TWiST community help in anyway?

Use the site!   Sign up for early beta access with the code “TWIST” at www.sproutsocial.com – and give us lots and lots of feedback!!   I’ve allocated 500 invites but will bump it up if needed.  We’re not launched yet, this is a real “beta”.


I noticed in your Twitter stream you host a startup community event can you describe the event (who, what , why, where, when)

Funny enough, I started Chicago Tech Meetup (techmeetup.org) shortly after returning from TC50 as Jason’s guest.   There was a vibe there that I just had to bring back to Chicago in whatever way I could.  There are people building some awesome things here, and more of our homegrown companies are making news (Groupon, Threadless, GrubHub, etc.).   I wanted to bring the community together and continue to foster the awesomeness that happens when brilliant people start to talk.

Our first event was January 20th, we had almost 200 attendees to watch a keynote by Jason Fried of 37 Signals and demos from four local startups.  There was some awesome talent in that room, and Mashable, Tech Crunch and The Next Web even came out. 2010 will be a good year for technology in Chicago!

It looks like we have a few companies in Chicago that are “Crushing It”, GeekStack, SproutSocial and look for a Vivolve follow-up coming soon.


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Purecause Follow-up & Beta Sign-up

Wednesday, January 27th, 2010

I reached out to Lee Mallon of purecause to get an update on how things are progressing.  For those of you who don’t remember purecause is going to help change the way charities seek help and how people donate the expertise.  An idea that Roelof Botha of Sequoia Capital and Jason really like.

Q&A

1. Lee the last we heard of purecause you called in to ask how big to start, can you catch me up to date?

The last 2 months have been very interesting getting input/ideas and advise for people from many different backgrounds causing me to restart and change how the site/business will run with all the different directions it could it.

The starting small idea Jason talked about really hit home with me, I don’t want purecause to come and go within 6 months, I want it to grow and grow over the next decade and I believe having a passionate community is the key factor in this. So starting so so small and not worrying about quick growth.

2. I noticed you have a beta invite coming up in March, can you catch me up to date?

Yes the beta, as per my answer in point 1, we are going to start very small. The website for matching people and jobs has taken a back seat currently as I want to focus on the community and as Jason advised success stories, we are going to pick 5 charities/projects that need help from the Purecause community,  one is a website rebuild, we will get a team of our beta users (a designer, developer, writer …) to re-brand, design and developer a new site for a charity in much need for it. The aim is to get 5 of these and work with the charities over a 3 month period improving and advising where possible.

3. Do you have a screenshot you could share?

The community site branding is being worked on currently, will send you something over once happy

4. Are you planning to launch in one city? and then expand?

As in point 3, we are going to focus on 5 charities over the next 3-4 months so we can iron out any issue we come across before launching the donating skills part of the site, don’t have a concrete road map on this yet but will stick with tech/ online projects before moving to other skill sets. The key being, ironing out as many problems as possible with 5 projects, then 50, then 500 and on (following the yelp modal here).

5. Is there anything the TWiST community can help you with?

Get your name listed in the beta user form, for the first 5 projects, I will be leading them with input from others so we you won’t be required to work on it for a year, prob a few evenings spread over a few months.

I would like to thank Lee for sharing his experiences and progress.

150 Day Update Featuring: GeekStack

Tuesday, January 19th, 2010

For those of you not familiar with GeekStack, Peter Christensen called in during TWiST #12 (Aug 14, 2009) to ask “How does someone with 2 kids, a mortgage and a job create a startup?” he later called in with a follow-up on TWiST #20.  Jason immediately was very interested in Peter’s concept and we have been following his development since.

Peter’s company GeekStack is an online trading card game focusing on heroes of the science and technology industry with an informal approach to make learning fun.

Our Q&A:

Can you catch me up to date, last I remember you found a co-founder (a grad. student?).

After my call to TWiST on Episode 12, I came into contact with Michael Pavelich, a senior at Illinois State University.  He was majoring in Information Systems with an emphasis in web development, and he convinced his teacher to let him use GeekStack as his senior class project.

Has bringing on a co-founder made things easier?

The biggest change is that we got twice as much work done!  The major parts of GeekStack are the designing the game, coding the game engine, developing the business side, coding the server side, and coding the web client.  Michael took over the last two (incidentally, two that weren’t my strongest points) and that let me focus on the rest.  It required me to prioritize some parts of my work because he was dependant on me to have something finished, and some of our technical decisions changed to make interfacing between our different components easier.

We’re still both working part time and we set aside 1-2 hours a week to talk on the phone, usually 1-3 nights after my kids go to bed.  This lets us work on different projects at our own pace but still know what the other is doing and clear up any dependencies we have on each other.

Did he get an “A” on the project?

I don’t know if it was graded or pass/fail, but he got good enough marks to graduate.

I noticed you are accepting playtesters, how is that going?  Are you getting a big response?  What have you learned so far?

Right now we have signed up a couple dozen playtesters.  We’re still a couple weeks away from beginning playtesting so these are all people that are interested based on what they’ve heard on shows like TWiST and from reading our website and email newsletters.  We expect to begin playtesting at the end of January and we’ll make a harder push at that time.

The signup page for people interested in playtesting is here http://geekstack.com/playtester-signup/ and it highlights some of the things we’re looking for – experience playing other trading card games and thoughts on gaming in general.

Because GeekStack is a multiplayer game, having enough people playtesting will be a big issue.  The more people that are playing, the easier it will be to find an opponent.  When we start playtesting we’ll have a site where playtesters can coordinate with each other and schedule matches, in addition to those that just show up and want to play.  Playtesters will be able to play against anyone that they find throughout the day, and there will also be “office hours” when Michael and I will play against anyone who’s there at that time.

We really hope to find a community of people who get deeply involved in GeekStack.  Some of the original playtesters of Magic: The Gathering still work on it full time almost 20 years later and we’d love to find people that interested in helping us build something great.

Is licensing the game engine still a consideration?

Of course!  Our first priority is to make our game fun, engaging, and easy to play anywhere and anytime you want.  When our platform is mature enough, there are a lot of other great trading card games that would benefit from being on the web and we’d like to help with that.  We’ve worked hard to make our game engine and platform as flexible as possible and hosting a completely different game should be a good test of that.

Is there any way the TWiST community can help you?

The #1 need is for playtesters – if you play trading card games, love games in general, or know someone who does, please go to http://geekstack.com/playtester-signup/ and signup.  Playtesting should begin in earnest at the end of January and signing up puts you on the playtesters mailing list where we’ll send out more information.

The #2 need is for awesome yet affordable art.  The images on the cards are a huge part of what makes these kinds of games “sticky”.  We’ve found one artist that we’re working with but we’ll be commissioning hundreds more images over the next year.  If anyone is or knows a great artist, please send me an introduction (peter@geekstack.com) so we can talk more.

Thanks Scott and thanks TWiST!  We’ll call in to the show again when our demo and playtesting is ready.

Q&A With Google’s Don Dodge

Tuesday, January 12th, 2010

Jason’s Nexus One Giveaway inspired me to reach out to Don Dodge (TWiST #7 guest), Developer Advocate at Google , to answer a few questions about his move from Microsoft to Google, the Nexus One and Startup advice and Google Venture.

Google vs. Microsoft Experience:

Did you have to move or do you travel and work from home?

I will eventually move back to Silicon Valley, probably in the next 4 months. For now I am bouncing between Boston and Silicon Valley staying a few weeks at a time. I lived in California during the 90’s so this isn’t a big move for me.

Now that you have been at Google for 3 months, what is the one big difference you didn’t expect at Google but were happily surprised?

It has only been two months today, but there really haven’t been any big surprises. The job at Google is very similar to what I was doing at Microsoft. I already knew lots of people at Google and knew a lot about their culture so it has been a pretty easy transition.

Vibe – Google is a high energy environment. Lots of smart people with big ideas. Everything is data driven. Decisions are made based on data that has been analyzed, and going forward everything is monitored and measured based on the data. Opinions and “gut feel” are considered too, but in the end, results are measured by data. Even things like travel expense caps for airfares and hotels are data driven. They keep track of every trip taken and the actual costs for airfares and hotels, then establish the caps based on the data.

The Google campus is beautiful, funky, and efficient. There are bicycles everywhere for people to use to get between buildings. In some ways it feels like a college campus, but the intensity level is much higher. Most people sit in open cubes with four or more people in a pod. Offices with doors typically have 2 or 3 people in them. People work in groups and there is a real sense of teamwork everywhere you look.

Perks – Free breakfast, lunch, and dinner in the gourmet cafes in each building. The food is awesome!! The 401K match is 50% of your contribution up to $8,250. Health plan is pretty good, but not as good as Microsoft’s plan. MSFT pays for everything, no co-pays, no deductibles. Google really caters to employees needs. Onsite dry cleaning service, car washes, Oil changes, ATM, Fitness Centers, Haircuts, Massage, and Concierge services.

Meetings – 30 minutes is the standard, start on time and end early if possible. Video Conferences are pretty standard since the company is geographically distributed. Nearly every conference room has video conference equipment. Everyone uses Google Docs to capture meeting notes, a true example of real time collaboration.

Gmail – The Gmail you all use as consumers is the same email all Google employees use internally. Threaded conversations are a HUGE time saver and help keep things organized. I didn’t really appreciate that feature until my departure from Microsoft when my email inbox was flooded with messages many with the same subject line. Gmail made it easy to manage. Links, not attachments, also ensure that you are always working with the latest version of a file. No more searching for the email with the attachment and then making sure it is the latest version with up to date changes. Offline Gmail makes all your email and attachments available offline. Great for airplanes or travel.

What has been your biggest challenge so far at Google?

Google moves at a very fast pace. My first day on the job they asked me to speak at a Cloud Computing conference in NYC three days later. I’m not sure what happened to the scheduled speaker, but I plunged in and learned as much as possible about the specifics of Google’s Cloud strategy…and went on stage with cloud execs from Amazon and Microsoft.

Because things move at such a fast pace there isn’t much time to meet everyone, study product details and strategies, etc. You just pick up what you need to know as you go along.

Can you explain your role at Google and how specifically it involves startups and how you can help a startup?

The Developer Advocate role at Google is to help developers build applications using Google tools and platforms. We provide support, make introductions, fix problems, and promote some of their solutions as examples of how to do things. Just yesterday I was at Hummer Winblad, a Venture Capital firm in San Francisco. All the partners were at the meeting, and they invited 5 of their portfolio companies to attend. We gave them an in-depth review of what we do, how we can help, and a high level view of where we are going on product strategy. The startups told us where they had issues or questions, which is very valuable to us because it tells us where we need to do a better job.

Nexus One:

It is my understanding that Google released this phone on their own can we anticipate more Google phones?

The Android platform will show up in lots of devices, not just mobile phones. We are in the very early stages of a long product life cycle. There will be lots of innovation on a very fast pace. That innovation will come from many partners building hardware on Android.

What advantages does the Nexus One offer over the iPhone?

There are lots of product reviews by all the major tech publications that cover this in detail, so I won’t go into it here. The big difference is the business model. With the Nexus One you choose the phone first and then you have a choice of carriers, so it flips the traditional model on its head.

How pivotal do you see the mobile phone apps for startup success?

I think mobile is the future of computing, so I think there are LOTS of opportunities for startups in this area.  Your cell phone will become your primary computer, communicator, camera, and entertainment device, all in one. The exciting new applications are running in the browser, with application code and data in the cloud, and the cell phone as a major platform.  I think in the near future there will be docking stations everywhere with a screen and a keyboard. You simply pull out your phone, plug it into the docking station, and instantly all your applications and data are available to you. You can connect to the Internet via your cell phone service, WiFi hotspot, or wired connection.  Your phone will have enough storage so you can decide which applications and data are stored on your phone, and which will be in the cloud. Replication will work seamlessly in the background so that you always have a backup copy of your data in the cloud.

Where can developers interested on building on the Android platform find information?

There are lots of Android Developer forums online. One is at  http://groups.google.com/group/android-developers that has over 25,000 members who are pretty active. Android is pretty open so you can usually find everything you need by doing a Google search :-)

Is their anything else that we should know concerning the Nexus One?

This is just the beginning. There will be more carriers, more partners, more apps, and more innovation. Mobile is the future of computing and we are just getting started.

General Startup advice and Google Ventures:

Is their one area that you think startups fail to recognize as being very important? I.e. distribution, business model, forward thinking into apps or is it all about execution?

Building a successful startup is much harder than it looks. There are so many surprises and so many things that can go wrong. We only read about the successful cases, but there is a lot to be learned from the struggles and failure cases. Business models matter. It is a good idea to have more than one revenue stream. Basing a company on just advertising revenue is a risky proposition.

What type of role does Google Ventures play?  Is the primarily role an acquisition fund and VC level investment or does Ventures get involved at the Angel level?

Google Ventures is like a traditional VC firm in the way it makes investment decisions. Google Ventures is not the acquisition arm for Google. That is handled by the product groups and corporate development.

Google Ventures will make small seed stage investments and larger, later stage investments. Interestingly, Google Ventures is not limited to software or web based companies. They will look at life sciences, bio-tech, clean tech, energy, medical, etc. They really want to work with technology companies pushing the envelope in every industry.

What is the best way to contact Google Ventures?

There is a web site  http://www.google.com/ventures/ which is about to be updated in a major way. So, check back in a month or so.

What is the best method to contact you?

You can contact me, DonDodge [at] Google.com. I get a lot of email, so try to be short and concise. Tell me exactly what you do, what you are looking for, and how I can help.

I would like to personally thank Mr. Dodge for taking the time to respond at great lengths to my many questions.