How Bespoke faked AI until it actually worked (w/ Akemi Tsunagawa) | E2320

Today’s show: Before Bespoke’s “travel concierge” chatbot could actually hold a conversation, founder/CEO Akemi Tsunagawa and her team quietly answered customers themselves. That “fake it till you make it” strategy paid off. Bespoke landed Narita Airport as a customer based on the strength of their “chatbot” answers, and now the team runs three companies, and is expanding into shipyard robots. In the fourth and final edition of TWiST Tokyo for Summer ‘26, Jason and Akemi discuss her thesis: “solve the labor gap first, [then] build the tech to math.” Plus insights into Japan’s tourism boom, how…