Intercom CEO Des Traynor discusses why startups need to grow fast (7:44), how to execute at speed (10:48), build an effective culture (33:35) & more!
Customer success is key to startup success. First, Statusphere CEO Kristen Wiley shares strategies from managing two customer success teams in B2B and B2C. (1:00) Then, find out why customers churn from Techmate COO Nicole Beals, who also shares how Techmate increased their customer retention rate from 70% to 98%. (27:07) To wrap, Jason leads a Q&A covering compensation, productizing customer moments, and more. (40:41)
A low-burn rate gives startups the agility they need to succeed and weather unforeseen challenges. Two CEOs join Jason to discuss how founders can make the most of their limited capital. Ben Seidl of Neyborly covers managing burn rate (2:58), Lil Roberts of Xendoo shares the steps needed to maintain financial health, then Jason joins for a Q&A on how to create a slingshot business(48:48), the appropriate level of runway (55:02) & more.
Two CEOs join to talk about intentionally creating and maintaining a workplace culture that delivers high performance. First, 15five’s David Hassel shares how to build culture at scale (1:49), then Balloon’s Amanda Greenberg shares a process to help leaders navigate hybrid work (26:00). To wrap, Jason joins for a Q&A session covering workplace political speech, compensation, remote work, and negotiations (42:00).
This episode is full of tactical advice for improving your marketing operations. Gravitr’s Doriane Mouret explains how to improve your conversion funnels (3:28), Outlaw’s Danielle Vincent shares how to improve your SEO (33:45), then Jason joins for a Q&A covering the right cadence, location, and quality of content to publish (47:21).
This episode reveals the product strategies of two of Jason’s high-performing portfolio companies, Superhuman & Fitbod. First, Superhuman’s Founder & CEO Rahul Vohra shares his 7 principles for improving products with game design (01:40), then Fitbod’s CO-founder and Product Head Jesse Venticique describes how to optimize your product hook (20:08), and to wrap up, Jason brings the two together for a Q&A session (36:44). Pod Notes: http://bit.ly/e1214tnotes
Two startup CEOs share their approach to fundraising, Andrew Farah explains the strategy he used to raise $100M for Density (03:58), Dejan simplifies his community-forming principles for SoleSavy (38:27), and both give tactical lessons from the mistakes they made along the way (46:23)! Deck: https://bit.ly/3b8gz8g
Growth experts Craig Zingerline (Growth University) and Allen Chen (Fitbod) cover how startups can grow their user base, including tactical tips and best practices on building a growth model, acquiring and activating customers, retaining users, measuring performance and more. Check out the deck here: https://rb.gy/fb94ib