Customer Success | Scaling Your Startup S2E9 with Statusphere’s Kristen Wiley & Techmate’s Nicole Beals | E1229

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Show notes:
00:00 Start
01:00 Kristen Wiley the CEO of Statusphere on managing customer success teams
10:50 OurCrowd – Check out the Deal of the Week at https://ourcrowd.com/twist
12:04 Questions to ask, measuring success, sales vs. operations
25:34 LinkedIn Jobs – Post your first job for free at https://linkedin.com/yourstartup
27:07 Nicole Beals, COO of Techmate, on how to increase customer retention
33:57 Scaling without sacrificing customer success
39:07 NetSuite – Schedule your free product tour at https://netsuite.com/twist
40:37 Q&A with Jason – How to manage compensation

Check out Statusphere: https://joinstatus.com
Check out Techmate: https://techmate.com

Listen here:
Apple: https://podcasts.apple.com/us/podcast/this-week-in-startups-audio/id315114957
Spotify: https://open.spotify.com/show/6ULQ0ewYf5zmsDgBchlkr9
Overcast: https://overcast.fm/itunes315114957/this-week-in-startups-audio

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