How to manage customer relationships | Customer Basics with Salesforce’s Tiffani Bova | E1306
About this episode
Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp 00:00 Intro to Tiffani Bova from Salesforce 00:41 Customer Relationship Management 01:44 Where small businesses and startups mess go wrong 04:03 How to improve your customer relationship 05:15 Scaling relationships with technologies 06:30 Crawl, walk, run of customer management 08:50 Re-engaging customers 11:54 How to do customer relationship management inventory of when, where and why 15:27 Cautionary tale of Starbucks Check out Salesforce for Startups: https://www.salesforce.com/twist FOLLOW Tiffani: https://twitter.com/Tif…