How can startups use customer service as a competitive advantage? | Leyla Seka, Desk.com
About this episode
Leyla Seka, GM of Desk.com, sits down with Jason Calacanis to discuss the importance of customer service at your startup or small business. Desk.com, the all-in-one customer support app for fast growing companies. Visit http://desk.com/twist to get your service desk up and running today for as low as $3 per month! Thanks to Desk for supporting This Week in Startups! ======== 0:20 - Why should companies have a system to manage customer support? 1:50 - What's the best practice to diffuse a vocal customer airing their grievances in public? 4:40 - How do you deal with the huge customer service…