Customer Success | Scaling Your Startup S2 E9 with Kristen Wiley & Nicole Beals | E1229
About this episode
Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp Show notes: 00:00 Start 01:00 Kristen Wiley the CEO of Statusphere on managing customer success teams 10:50 OurCrowd - Check out the Deal of the Week at https://ourcrowd.com/twist 12:04 Questions to ask, measuring success, sales vs. operations 25:34 LinkedIn Jobs - Post your first job for free at https://linkedin.com/yourstartup 27:07 Nicole Beals, COO of Techmate, on how to increase customer retention 33:57 Scaling without sacrificing customer success 39:07 NetSuite - Schedule your free product tour at https://netsuite.com/twi…