How to understand customer engagement | Customer Basics with Salesforce’s Tiffani Bova | E1301
About this episode
Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp 00:00 Intro to Tiffani Bova 00:40 The difference between experience and engagement 03:50 How do you be authentic 7:20 Turning upset customers into advocates on social media 10:50 Personality on social media Check out Salesforce for Startups: https://www.salesforce.com/twist FOLLOW Tiffani: https://twitter.com/Tiffani_Bova FOLLOW Jason: https://linktr.ee/calacanis Listen here: Apple: https://podcasts.apple.com/us/podcast/this-week-in-startups-audio/id315114957 Spotify: https://open.spotify.com/show/6ULQ0ewYf5zmsDgBchlkr9 Overc…