Episode 1966

Lessons in Unreasonable Hospitality with Will Guidara | E1966

Jun 14, 20241:06:24Watch on YouTube

Timestamps:

(0:00) Will Guidara of Unreasonable Hospitality joins Jason.

(3:44) Important premises from the book Unreasonable Hospitality and how it relates to all businesses including startups.

(6:26) Will explains how it felt to see parts from his book appear on the hit show The Bear.

(8:13) Iconic examples of hospitality and how it can turn customers into advocates for your brand.

(10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist

(11:08) Powerful examples of going above and beyond for your customer.

(14:32) Will’s annual “The Welcome Conference” in NY.

(20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://devsquad.com/twist

(22:13) Jason shares an anecdote of how he helps others.

(24:17) Will and Jason riff on interesting examples of unreasonable hospitality, including one that should exist for airplane passengers.

(30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

(32:12) A perspective shift that changes the value of call centers.

(36:03) How the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - leading to his involvement for future seasons.

(40:21) Will feels that The Bear was able to craft and articulate his message spot on in one of their best episodes.

(42:22) How to gain from the addictive personality traits in the restaurant business.

(51:15) The “Chicken for Two” at the NoMad hotel.

(53:31) Breaking down the state of tipping culture and how its removal from Eleven Madison Park was highly successful.

Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

Check out Unreasonable Hospitality: https://www.unreasonablehospitality.com/

Check out “The Welcome Conference”: https://www.thewelcomeconference.com/

Check out Will’s hospitality agency “Thank You”: https://www.thankyou.nyc/

Follow Will:

X: https://x.com/wguidara

LinkedIn: https://www.linkedin.com/in/willguidara/

Follow Jason:

X: https://twitter.com/Jason

LinkedIn: https://www.linkedin.com/in/jasoncalacanis

Thanks to our partners:

(10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

(20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist

(30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

All rights for the video shared and linked below belong to the original copyright holder, and we are using the footage under the principle of fair use.

Listen here:

Apple: https://podcasts.apple.com/us/podcast/this-week-in-startups-audio/id315114957

Spotify: https://open.spotify.com/show/6ULQ0ewYf5zmsDgBchlkr9

Overcast: https://overcast.fm/itunes315114957/this-week-in-startups-audio