This is the type of follow-up I love to write, a caller calls in for advice and executes on said advice.  During TWiST #32 Francis Gulotta of MacSupport calls in to ask “How do I get customers for my service business?”.  George Naspo and Jason point out a few things that will help improve MacSupport’s overall issues.

Issues to work on:

– Website – complete redesign

– Logo – redesigned

– Money Back Guarantee – now visible on homepage

– Listening lab – Francis mentioned in his email he took the startup approach and reached out to friends and family to use and order services from there site and recorded feedback.

– US Based Support – still needs work in my opinion, an interior page mentions they are a New York City company.

– Capitalize on Free Support Friday’s – highly visible

Take a look at the before and after screenshots,  what do you think?

Click to enlarge

With these changes I am happy to announce MacSupport is doing much better and gaining traction in the Mac support service business.