Growth & Retention: Why Subscription is the Holy Grail | Customer Basics with Salesforce’s Tiffani Bova | E1311

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00:00 Intro to Tiffani Bova from Salesforce
08:22 Cautionary tales of high churn
11:15 The best kind of growth
16:24 How to earn trust by saying no

Check out Salesforce for Startups: https://www.salesforce.com/twist

FOLLOW Tiffani: https://twitter.com/Tiffani_Bova
FOLLOW Jason: https://linktr.ee/calacanis

 

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