How to understand customer engagement | Customer Basics with Salesforce’s Tiffani Bova | E1301

watch

listen

about this episode

Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

00:00 Intro to Tiffani Bova
00:40 The difference between experience and engagement
03:50 How do you be authentic
7:20 Turning upset customers into advocates on social media
10:50 Personality on social media

Check out Salesforce for Startups: https://www.salesforce.com/twist

FOLLOW Tiffani: https://twitter.com/Tiffani_Bova
FOLLOW Jason: https://linktr.ee/calacanis

Listen here:
Apple: https://podcasts.apple.com/us/podcast/this-week-in-startups-audio/id315114957
Spotify: https://open.spotify.com/show/6ULQ0ewYf5zmsDgBchlkr9
Overcast: https://overcast.fm/itunes315114957/this-week-in-startups-audio

Subscribe to our YouTube to watch all full episodes:
https://www.youtube.com/channel/UCkkhmBWfS7pILYIk0izkc3A?sub_confirmation=1

Subscribe to TWiST Clips for all the best moments:
https://www.youtube.com/channel/UCS7tJlcUA6PzVHEMo-X7ddg?sub_confirmation=1

more episodes