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about this episode
It’s the fifth show from our LAUNCH Incubator series! Over 12 weeks, 7 companies are learning how to make game-changing startups under the guidance of the best in the business. Today we feature Des Traynor, Co-Founder & VP of Customer Success, Intercom. Des, who was the highest rated speaker from our 2014 LAUNCH Scale conference, today is teaching the incubator how to manage a product as it grows: from understanding its origins (why is a product even created?!), to navigating scale, scope & creep, to delivering the magic. You won’t want to miss this master class from the “Product Whisperer”!
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