E510: LAUNCH Incubator: Co-founder, Intercom & “Product Whisperer” Des Traynor on managing growth & delivering magic




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about this episode

It’s the fifth show from our LAUNCH Incubator series! Over 12 weeks, 7 companies are learning how to make game-changing startups under the guidance of the best in the business. Today we feature Des Traynor, Co-Founder & VP of Customer Success, Intercom. Des, who was the highest rated speaker from our 2014 LAUNCH Scale conference, today is teaching the incubator how to manage a product as it grows: from understanding its origins (why is a product even created?!), to navigating scale, scope & creep, to delivering the magic. You won’t want to miss this master class from the “Product Whisperer”!

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Intercom blog: InsideIntercom http://blog.intercom.io/
Launch Ticker: http://launch.co 
Launch Festival: http://festival.launch.co
Special thanks to the members of the TWiST Backchannel Program!

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  • Jason, you were right. This is my second time watching it and I’m still learning. A lot of dense material here. Thanks so much for providing content like this.

  • jorper98

    excellen preso by Des.. Great insights and points to consider… many thanks!

  • Ashish

    Great talk. Where can I get the slides?

  • aaron

    weird. the first time i tried to watch this vid, there was an hour long retarded ad for someone pushing his “honey trick” to pick up girls. should look into that, and get that shit blocked out.

    when i was actually able to watch the video, great material!

  • alex

    Would be great to get the slides for these LAUNCH presentations.

  • joelambe

    Glad you enjoyed Des’ talk, Alex. Joe here from Intercom. Feel free to send a mail to

    des-slides at intercom dot io and we’ll gladly send you his slides.

  • joelambe

    Ashish – Glad you enjoyed Des’ talk. Joe here from Intercom. Feel free to send a mail to des-slides at intercom dot io and we’ll gladly send you his slides.

  • Ashish

    Thanks Joe. Already did that. Forgot to update the same on the comments.

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