Hello Monday, a new podcast from LinkedIn’s Editorial Team. Host Jessi Hempel sits down with featured guests to investigate the role work plays in our lives & how to make it work for us. Find Hello Monday on Apple Podcasts or wherever you listen to podcasts.
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about this episode
0:55 – Jason introduces the podcast and Angel.University, and introduces CEO of Five9, Rowan Trollope.
2:46 – Rowan talks about what Five9 does, why he joined as CEO and the problem with contact centers.
13:40 – Evolution of deep learning, and automating work in call centers.
22:06 – Difference between customer success vs. customer support, and the importance of ease to unsubscribe.
30:18 – Rowan shares who was in line for the position of CEO at CISCO, and the two talk about the Huawei issue, the influencer economy, and the change of going from GM to CEO.
44:44 – What makes for a good acquisition, and what cultures are attractive for an acquisition?
54:31 – When should founders start architecting their contact centers?
58:35 – Jason talks about Angel.University tour. The two talk about great restaurants/food, workplace culture, Elizabeth Warren, and government regulations on tech.