Lessons in Unreasonable Hospitality with Will Guidara | E1966

Will Guidara joins Jason Calacanis to explore the concept of "unreasonable hospitality" and its applications in various industries. They discuss Jason's personal connection to the restaurant world and key business takeaways from Guidara's philosophy. The conversation covers making team members feel appreciated, hospitality examples from "The Bear" series, and real-life stories of exceptional service. They delve into the importance of presence, unionization, leadership, and the ethics of reservation scalping. The episode wraps up with insights on applying hospitality in venture capital and details about Guidara's upcoming conference and newsletter.

Speakers

AI Chat

Will Guidara

Guest • 46%

Bianca Veltri

Host • 1%

Jason Calacanis

Host • 53%

Unidentified

Partners

Chapters

0:00	Introduction to unreasonable hospitality
1:16	Jason's personal connection to the restaurant industry
4:12	Business takeaways from "Unreasonable Hospitality"
6:06	Making team members feel appreciated
7:06	Hospitality examples from "The Bear" series
10:04	Oracle - Take a free test drive of OCI at https://www.oracle.com/twist
11:08	Real-life examples of exceptional hospitality
19:32	Personal experience with thoughtful hospitality
20:57	DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://devsquad.com/twist
22:13	Delivering exceptional service through presence
24:00	Will Guidara's airline hospitality anecdotes
25:23	Unionization and leadership in hospitality
28:01	Pediatric dentist story and JetBlue Mint's hospitality
0:44	LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups
32:28	Early days of work-from-home call centers
34:40	Chewy's customer service practices
36:03	"The Bear" episode and Will Guidara's involvement
38:23	Mike Ovitz's hospitality at CAA
44:00	The importance of memories in life
45:29	Lasting impact of hospitality
49:07	Presence in hospitality and business challenges
53:48	Tipping culture and fair wages
55:41	Ethics of reservation scalping
57:12	Strategy for getting restaurant reservations
1:01:12	Applying hospitality to venture capital
1:02:16	Will Guidara's upcoming conference
1:03:08	Will's newsletter 'Pre Meal' and minute of grace concept
1:04:30	Writing for clarity and travel networking
1:06:10	Closing remarks and book promotion

Transcript

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