SevenRooms CEO Joel Montaniel on raising $50M during COVID & helping restaurants leverage data | E1081

Jason Calacanis chats with Joel Montaniel about the impact of COVID-19 on SevenRooms. They discuss shifts to remote-first culture, competition with OpenTable, and the use of data in enhancing customer experience. The pair also delve into the future of customer experience with Alexa and facial recognition technology, and share insider restaurant tips.

Speakers

AI Chat

Unidentified

Jason Calacanis

Host • 61%

Joel Montaniel

Guest • 37%

Chapters

0:00	Start
1:05	Jason intros Joel Montaniel & they discuss living in NYC post-COVID epicenter
6:26	How is SevenRooms adjusting their culture to remote-first?
14:58	How SevenRooms allows restaurants & hotels to leverage data to increase customer experience
18:45	Taking on sharp-elbowed incumbent OpenTable, using passionate customers to sway incumbents
28:50	How does SevenRooms charge & what data are they seeing out of the decimated hospitality industry?
35:07	What % of restaurants will go under? How was raising a $50M Series B as COVID hit in March?
41:42	How is SevenRooms pushing customer experience forward? How are they helping customers leverage Alexa voice recognition technology? Will facial recognition play a role?
49:20	How is SevenRooms thinking about potential customer profiles? Tracking customers by tip
51:27	Joel on how restaurants tag rude/cheap customers, other codenames for specific customer types
55:33	Jason shares his hack for getting a last-minute reservation to any high-end restaurant, Joel on how you can be marked as a "wine spender" which could guarantee you a table going forward
1:01:45	Hardest table to get in NYC

Transcript

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