The Future of AI Customer Support with LiveX AI’s Jia Li | AI Basics with Google Cloud

In this episode of AI Basics, Jason sits down with Jia Li from LiveX AI to explore how human-like AI agents are changing the game for businesses. Instead of clunky bots, these AI agents engage customers in real-time, helping with onboarding, support, and even stopping them from leaving before they churn. We’ll break down how they work, why they feel more natural than traditional chatbots, and how companies can train them to eliminate costly mistakes. Plus, we’ll talk about whether AI-powered support might actually be better than human agents.

Speakers

AI Chat

Jason Calacanis

Host • 50%

Jia Li

Guest • 45%

AI Agent

Guest • 5%

Chapters

0:00	Introduction to startup and AI basics
1:00	Collaboration with Google and insights from industry experts
1:44	Introduction of Jia Li and LiveX AI's innovative customer retention
4:32	LiveX AI's AI agent demonstration and training methodologies
9:38	Personalizing user experience with LiveX AI

Transcript

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